I’ve been a customer of a call center near me in the United States, and it is serving me very well. Until I read an article in the New York Times on a recent trip to Pakistan, which claimed that many of the services provided by these call centers were being abused. This article is interesting; I thought it was written by someone who was actually working there. But, after reading it I realized something.
In a single paragraph the author claims that our government is allowing call centers to abuse their power and resources. I see the call center at work every day. It seems to be a great service, especially compared to what they offer at traditional business locations. The problem is that people need to realize that call centers are not charities, and they need to play by the rules and regulations that apply to any other organization that operates in a similar manner.
The call center at my location receives hundreds of calls in a given day. That’s quite a bit, but a service is only as good as the service that it can provide. There are a lot of different things that go into running a business, and each of those things adds up. They are not all easy to quantify, but I’m sure you’ve seen the numbers.
In many regards the call center is doing a very good job. It is allowing me to get in touch with potential customers, and it is giving them the ability to reach out to someone who is trying to buy a product off the Internet. The service is very valuable to the overall operation of the business. It is far from perfect, but these are very big positives when comparing the value of the services provided by the call center in the United States, to those in Pakistan.
Now then, we need to compare the positives of a call center in the United State to those in Pakistan. The people that work there are no doubt very professional, they have proper business attire on, and they speak English very well. My employees speak decent English, and their first language. My call center is staffed by native English speakers.
The one thing I found lacking in my call center in the United States is customer service. There is no way to measure how helpful a particular employee is, but I know it’s an important characteristic because customer service is probably the most important part of a business. When someone doesn’t feel like they are appreciated, or when they don’t receive good service, they will probably go somewhere else. I was very impressed with some of the phone calls I got in Pakistan.
Customers were always treated with respect. Many customers called and left a message without even speaking to an operator. That says a lot. There were also a large number of calls that were unanswered. When a customer is that upset about not getting service, they aren’t going to call again. That says a lot about the service a call center provides.
My experience in Pakistan was a positive one, but I do realize that it isn’t perfect. I would definitely use call centers in the future, especially if my business requires fast service. It shows a commitment to excellence. And I’m sure it’s what many other businesses want to experience as well.
In my opinion, call centers in Pakistan work very well for small businesses. However, I wouldn’t advise anyone to call the Pakistan call center near me. Those calls were made by out-of-country call centers. The people on the other end of those lines probably speak English, but that doesn’t mean they are capable of providing excellent service.
If you want the best experience possible, call center near me is a no-brainer. If you get a decent call center, you will be treated like a VIP. Your questions will be answered promptly and professionally. You won’t have to wait on hold for long periods of time. And if you have any other questions, those will be answered quickly as well.
For business owners who want to cut their costs, they should seriously consider using a call center. Call centers usually offer business owners a lot of advantages. They save money, they eliminate much of the manual labor and they enhance the relationship between the business owner and their customers. All businesses could use some of those advantages. Of course, they all need to do their due diligence before signing up for any particular call center.